Terms of Use

Fastly Community Terms of Use

Effective Date: September 27, 2022

Welcome to the Fastly Community. These Terms of Use (“Terms”) govern your access and use of the Site.


The “Site” refers to the Fastly Community website and any site that links to these Terms, including all content, tools, and features provided by Fastly at or through the Site.

“Content” refers to content featured or displayed through the Site, including text, data, articles, images, photographs, graphics, software, applications, designs, tools, experiments, tests, features, and other materials that are available on the Site.

“Fastly”, “we” and “our” refers to Fastly, Inc.

“User-Generated Content” is content posted or uploaded by You.

“You” and “your” refer to the individual person, company, or organization using the Site.

Service and Disclaimer of all Warranties

Although it may discuss or relate to Fastly’s products and services, this Site is not a Fastly service subject to the Fastly Terms of Service.

Fastly makes no representations as to the accuracy or completeness of any Content on this site or found by following any link on this Site outside of a Fastly property. Fastly provides the Site (including all Content, tools and demos) “as is” and “as available,” without warranty of any kind. We expressly disclaim all warranties, whether express, implied or statutory, regarding the Site including any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement. All Content is provided for informational purposes only.

You assume full responsibility and risk of loss resulting from your use of information, content or other material obtained from the Site.

Fastly reserves the right to offer products or services based upon or related to information, content or other material obtained from the Site.

Acceptable Use

In using the Site, you agree to adhere to the Fastly Community Guidelines detailed below and Fastly’s Acceptable Use Policy

The Site shall not be used by any person in any way that violates any law or regulation or in a manner that harms or infringes the rights of Fastly or any other person.

From time to time, the Site’s Content may include interactive tools or features. Abuse or excessively frequent use of Fastly Community interactive tools or features is prohibited. You should not use the interactive tools, free text fields, forms, or similar features to input personal information, unless personal information is expressly requested by us.

User-Generated Content

You are solely responsible for the content of, and for any harm resulting from, any User-Generated Content that you post, upload, link to or otherwise make available via the Site, regardless of the form of that Content. We are not responsible for any public display or misuse of your User-Generated Content.

Fastly May Remove Content

We reserve the right to remove any User-Generated Content posted, uploaded, linked to or otherwise made available to the Site.

Ownership of Content, Right to Post, and License Grants 

You own your User-Generated Content. You are responsible for your User-Generated Content and must have all rights or license to share any Content your post or upload. You grant to Fastly a worldwide, perpetual, irrevocable, royalty-free permission to use and incorporate the User-Generated Content into the Fastly Community and/or Fastly’s products and services.

No Confidentiality 

Fastly owes no confidentiality obligations to you for any data entered into or uploaded to the Site (including using tools made available through the Site). Any data entered into or uploaded to the Site or may be viewed by anyone on the Internet.

Copyright Infringement and DMCA Policy

If you believe that Content on the Site violates your copyright, please contact Fastly in accordance with Fastly’s Digital Millennium Copyright Act Policy in Section IV of Fastly’s Acceptable Use Policy.

Intellectual Property 

Fastly and its licensors own the Site, all logos and trademarks associated with Fastly and the Site, and all the Content (except for User Generated Content) published on the Site and retain ownership of all intellectual property rights of any kind related to the Site. You do not have permission to use Fastly’s logos, trademarks or other intellectual property without Fastly’s prior written consent.


You grant to Fastly worldwide, perpetual, irrevocable, royalty-free permission to use and incorporate into the Fastly Community and/or Fastly’s products and services any suggestion, enhancement request, recommendation, correction, or other feedback you provide.

Data Collection and Privacy

Use of this Site is subject to the Fastly Privacy Policy and Cookie Policy.

Limitation of Liability

You agree that we will not be liable to You or any third party for any losses or damages, however arising, that result from use of or inability to use the Site, our use of your User-Generated Content or any other matter relating to the Site or the Content.

Release and Indemnification

You agree to indemnify us, defend us, and hold us harmless from and against any and all claims, liabilities, and expenses, including attorneys’ fees, arising out of your use of the Site, including but not limited to your violation of this Agreement.

Changes to These Terms

We reserve the right, at our sole discretion, to amend these Terms at any time and will update these Terms in the event of any such amendments. Your continued use of the Site constitutes agreement to the revised terms.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part of it) with or without notice.


Governing Law 

These Terms and any access to or use of the Site by you are governed by the laws of the State of California, without regard to conflict of law provisions. You and Fastly agree to submit to the exclusive jurisdiction and venue of the courts located in the City and County of San Francisco, California.


Fastly may assign or delegate these Terms, in whole or in part, to any person or entity at any time with or without your consent, including the license grants. You may not assign or delegate any rights or obligations under the Terms without Fastly’s prior written consent, and any unauthorized assignment and delegation by you is void.

Fastly Community Guidelines

When you join the Fastly Community, you agree to adhere to the rules below. Please read them carefully so you know what you’re agreeing to! Don’t worry, there aren’t too many things to worry about and most of these are simply etiquette.

Friendly reminder to submit all urgent, account-sensitive inquiries as a Support Ticket for tracking purposes.

Be nice!

Do not post personal attacks or harass other users or employees. Racist, sexist, misogynistic, sexual implications, homophobic, and other types of offensive messages will not be tolerated. For everyone's benefit, please stay on topic. Please refrain from discussing personal matters, abusing any person, company or product, or from posting in a manner unrelated to Fastly products and services. Do not post any information that you do not wish to make public. Any information that you post can be obtained and used by others. You post at your own risk and responsibility.

Keep it confidential.

Because the Fastly Community involves both Fastly customers and employees, we need to ensure that each person’s identity and business interests are protected. It is imperative that all Fastly Community members keep personal information private.

Please do not share personal information such as Account or Service IDs, workspace or corp names, phone numbers, addresses, IP addresses, social security numbers, etc. Also, exposing private business information such as lines of code, logs or information about a recent attack is strictly prohibited. Log or request data and account information should only be shared via direct trouble tickets to our support teams.

Stay productive.

The Fastly Community is primarily designed as a place for customers to help other customers and/or learn about Fastly’s offerings, so please keep your comments constructive and relevant to the topic on the forum or thread. Do not hijack other members’ topics for your own agenda.

No discussion surrounding illegal activity.

We do not allow discussions about illegal content and behaviors. This includes distribution of illegal software, such as links, files, apps, etc.

No unsolicitedDMs to other members.

No sharing personal information. Private data such as phone numbers, addresses, etc. may not be publicly exchanged. 

Breaking any of the rules above may result in you being banned from the Fastly Community.

Important note

Fastly may deem something unacceptable, even if it’s not written in the rules. Tiptoe-ing around any of the above rules will have consequences.

We trust you to make this forum the best Fastly Community ever!